Shipping policy

SHIPPING AND DELIVERY (Last updated: 18 July 2026) 

Thanks for shopping with us! We’ll aim to process and dispatch your items to you as quickly as possible. You’ll find details below about our shipping and delivery policy, expected wait times, international shipments and more. 

Handling Times

All orders will typically be processed and shipped within 1 to 2 business days (excluding weekends and public holidays).

Shipping Options & Estimated Delivery Times: Australia

All our shipments are dispatched with Australia Post and are subject to their shipping times.

We offer:

Standard Shipping (3 - 6 business days after dispatch)

  • Free standard on all orders over $100 AUD.
  • Flat rate of $10 AUD for orders under $100 AUD.

Express Shipping (2 - 4 business days after dispatch)

  • Flat rate of $25 AUD on all express shipping orders. 

Shipping Options & Estimated Delivery Times: New Zealand

Standard Shipping (4 - 7 business days after dispatch) *Note additional time may be required for customs clearances. 

  • Free on all orders over $100 NZD. 
  • Flat rate of $20 NZD for all orders under $100 NZD.

All DF Series coffee grinders qualify for free standard shipping.  

Express Shipping (3 - 4 business days after dispatch) *Note additional time may be required for customs clearances. 

  • Flat rate: $30 NZD for express orders to New Zealand. 

International Shipping

We ship selected products from Adelaide, South Australia to the international destinations available at checkout. Product availability, shipping methods, rates and estimated delivery times vary by destination and are shown at checkout.

Delivery estimates begin after dispatch and are not guaranteed. Customs clearance, border processing and local carrier delays may extend the delivery time.

Taxes, duties and customs charges

Depending on the destination, order value and shipping method, applicable sales tax, VAT/GST, customs duty and import charges may be included in the displayed price, collected at checkout, or charged by the local customs authority or delivery carrier before delivery.

Unless checkout expressly states that a charge is included, the recipient is responsible for paying it. Carrier brokerage, customs-clearance or handling fees may also apply. These third-party charges are not controlled by Grind Logic.

Customs and delivery information

Customers are responsible for providing complete and accurate delivery and contact information and for responding to reasonable requests from customs authorities or delivery carriers.

If an order is returned to us because it was refused, unclaimed, addressed incorrectly or required import charges were not paid, we will contact you after the parcel has been returned. Any refund will be handled under our Returns and Refunds Policy. Actual unrecoverable outward or return shipping charges may be deducted where permitted by law.

Product availability and compatibility

Not every product can be shipped to every destination. For electrical products, please check the voltage, frequency, plug type and product variant stated on the product page before ordering. We may cancel and refund an order if we cannot lawfully or safely ship the selected product to its destination.

Tracking and Updates

You’ll receive an Australia Post tracking number via email once we’ve prepared your order for dispatch. You’ll be able to track your order on Australia Post’s website for status updates and expected delivery times.

Preorders

Some out-of-stock products may be avaialbe for pre-order when we have confirmation of an upcoming shipment and an estimated restock date. 

  • Estimated Arrival Times: Estimated arrival dates are based on information provided by our freight partners and manufacturer. As most shipments are international, delays can sometimes occur due to factors outside our control (such as port congestion, customs clearance, or logistics disruptions).  To help ensure accurate expectations, our estimates include reasonable buffers. If you'd like the latest status update, please contact us at info@grindlogic.com.au. 

  • Shipping Preorder: Once stock arrives at our Adelaide warehouse, preorders are picked and shipped within 1-2 business days. You will receive a shipment confirmation email with tracking details as soon as your order is on its way. 

Warehouse Location

Our products ship directly from our warehouse in Adelaide, South Australia. This central location allows us to efficiently deliver to our customers across Australia and ensure prompt service and fast delivery times.

Delays

We’ll do our best to ensure timely delivery. Unexpected delays may occur occasionally due to weather or other postal service disruptions. If your orders are significantly delayed:

  • Check your tracking information on Australia Post's website for any updates on location or delivery disruptions.

  • Lodge an inquiry with Australia Post if there are problems with tracking.

  • Don’t hesitate to contact us at info@grindlogic.com.au for help. We’ll do what we can to assist.

Damaged or lost packages 

For damaged or lost parcels, please contact us at info@grindlogic.com.au within 48 hours of delivery. To resolve the issue quickly, please include your order number and photos of both the damaged product and outside packaging.

Contact Us 

For any shipping-related questions, please contact us at info@grindlogic.com.au.